was looking at some old brw issues & noticed a summary of an article from the march harvard biz review. the hbr article is ‘want collaboration?’ by jeff weiss and jonathan hughes. the brw summary says weiss & hughes advise the reasons for conflict need to be addressed before collaboration occurs and suggest 6 strategies for managing conflict (below). somehow i missed this article back in march but have just grabbed it so i’ll have a read later.

they suggest having an agreed method for conflict resolution, provide tools to assist in reaching compromises, making sure managers take responsibility for escalating conflicts, use escalation as an opportunity for coaching & creating a transparent conflict resolution process.

all of which are great ideas for both virtual & f2f teams. but more on this later.