this one is for any australians who stumble upon this post. if you ever buy anything electronic @ jb hifi, watch out for this ‘warranty is included’ scam. fyi, this occured at the elizabeth street shop in melbourne.
the other week i bought a pair of noise canceling headphones at jb hifi for an upcoming trip. the price on the package was $199.
the sales person assisting me wrote out the order for me to take to the counter & pay. as he was writing it, i noticed he put a $37 warranty on the paper. um, i don’t want an extra warranty. he informed me that the warranty was included in the price of the headphones.
‘see the total owed is$199. just like it sez on the package’
(but yet the headphones were listed on his form as $162 and the warranty was $37)
yes but i don’t want a warranty. he went on about how GREAT the warranty was & obviously as they are such an expensive pair of headphones, i’d want it. besides it was included in the price. i had to have it.
afterwards i looked at the receipt and sure enough there were 2 items listed – $37 for the warranty & the $162 headphones. that annoyed me. i read the documentation to find out i had 15 days to say i didn’t want the warranty. so i called the warranty # & found out i had to call the shop.
when i did, they said i couldn’t get a refund. i asked to speak to the manager. they put me on the phone w the same sales person who argued how he could take away the warranty if i didn’t want that but the $37 was part of the price of the headphones so i wasn’t getting that back. after several minutes of back & forth, he finally said ‘you can have a refund’.
tonite when i went into the shop, not a word was said. the person behind the counter did disappear to ‘find something out’ but didn’t balk at refunding at all (and my refund slip sez ‘customer changed mind’). i walked out in less than 3 minutes with my $37.
so anyone purchasing from them – watch out for the scam. i won’t be hurrying back.